Frequently Asked Questions
Everything you need to know about your SP Connect shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.
How do I find my correct size?
Each product page includes a detailed size guide. We recommend comparing your measurements against our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking link to monitor your package's journey to your doorstep.
Are your materials sustainably sourced?
At SP Connect, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental footprint.